Real People, At Work

BY DENNIS M. WALCOTT PRESIDENT AND CEO, QUEENS LIBRARY | July 06, 2016

BY DENNIS M. WALCOTT PRESIDENT AND CEO, QUEENS LIBRARY It seems like the news is filled with more and more stories about automated customer service. Virtual assistants, apps that answer your questions, chatbots that designers swear act and sound like humans – there’s a large premium being put on building artificial intelligence that can answer questions, and mimic the experience... READ MORE >