2018-06-13 / Front Page

Crowley, Congressional Delegation Meet With Deputy Postmaster General

Congress Member Joe Crowley (D-Queens, the Bronx), Chair of the House Democratic Caucus, and members of the New York City Congressional Delegation, led by Congress Member Yvette D. Clarke (D-NY), met with United States Postal Service (USPS) Deputy Postmaster General Ronald Stroman on June 7 to discuss the ongoing postal issues facing residents throughout New York City.

During the meeting, the members expressed their concerns about delivery, efficiency, and service—including the suspension of mail service—as well as misdelivered, and in some cases, stolen mail throughout NYC.

“I deeply appreciate this opportunity to meet with Deputy Postmaster General Ronald Stroman to bring greater attention to inadequate mail delivery service in Queens and the Bronx,” said Congress Member Crowley. “For months, I’ve been hearing from constituents about delayed mail deliveries, mislabeled packages, and poor customer service. My constituents rely on the United States Postal Service as an effective and dependable means of communication, and I hope the Deputy Postmaster General will take the steps necessary to improve the quality of service in New York City.”

“I appreciate this opportunity to meet with Deputy Postmaster General Ronald Stroman,” said Congress Member Clarke. “I walked away with an even greater understanding of the systemic issues plaguing the USPS. I expressed my concerns about delivery, efficiency, and service, including the suspension of mail service for nearly a week last month, which affected many seniors and people with disabilities. I also specifically raised concerns about unique issues faced by residents of affordable housing buildings. Our constituents expect their government to meet their needs and it is our duty as their representatives to hold any and all splintered government agencies accountable.”

Members of the delegation had sent a letter to Postmaster General Brennan in February calling on her to provide a detailed course of action to mitigate the multitude of ongoing postal issues facing several communities across New York City.

Congress Members Grace Meng, Gregory Meeks, Nydia M. Velázquez, Eliot Engel, and Adriano Espaillat thanked Deputy Postmaster Stroman and Clarke for the meeting and further stated:

Meng said, “Earlier this year, I met with postal officials to demand a plan to improve ongoing and serious mail delivery problems in Queens. I also urged the Postal Service to address poor customer service, and to replace postal collection boxes with new anti-theft boxes in order to combat mail ‘fishing.’ I’m pleased that the agency is working to tackle these problems and I will continue to make sure that officials follow through on resolving these issues. The Postal Service must rebuild trust with borough residents.”

“Residents in my community and across New York have endured systemic issues with the USPS,” said Meeks. “The NY delegation's meeting with DPMG Stroman allowed us to further relay the frustrations endured daily by New Yorkers. In increasing communication between our offices with the USPS, we will hopefully yield constructive solutions to these ongoing issues.”

“Residents of New York and many of our local small businesses have for too long suffered from postal delivery that is slow and characterized by poor customer service,” said Velázquez. “I’ll continue working with my colleagues to see these issues remedied and postal service improved in these communities.”

“From missing Green Cards to stolen Social Security checks, New Yorkers are facing serious and systemic problems with their mail service,” said Engel. “In the meeting, we were told that postal officials are committed to better communication with us, but we’ve heard promises from the US Postal Service before. We will continue to press for real, tangible solutions to the problems our constituents face with their mail.”

Espaillat said, “I often hear about the lack of services in multiple languages, two-hour waits, and inefficiency that residents experience when engaging with the USPS locations throughout my district. My hope is that following our discussion, USPS now has a better understanding of the urgency of this issue and the frustration that constituents face. We will engage with USPS on a weekly basis to ensure issues are resolved and look forward to the replacement of mailboxes to curb stolen mail, better communication with USPS, and improved services for constituents whose lives often depend on these services.”

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