2016-12-28 / Features

High Nursing Engagement Scores at Mount Sinai Queens


(L. to r.); Mount Sinai Queens Nursing Vice President Jill Goldstein, MA, MS, RN and Nurse Manager, Claudine Brown, RN. (L. to r.); Mount Sinai Queens Nursing Vice President Jill Goldstein, MA, MS, RN and Nurse Manager, Claudine Brown, RN. Nursing staff at Mount Sinai Queens scored higher than the national average in a nursing engagement study of 245 nurses conducted by Press Ganey, an organization that uses data to improve the patient experience. Mount Sinai Queens earned superior scores in several categories, including quality of nursing care, teamwork, and leadership access and responsiveness.

“Nurses are the largest segment of the health care workforce. An engaged nursing staff is one of the key factors that determine our commitment to high quality care, patient experience, and service,” said Jill Goldstein, MA, MS, RN, Vice President, Nursing, Mount Sinai Queens, and Robert Wood, Johnson Foundation Executive Nurse Fellow. “It is gratifying to know that our nurses feel supported and engaged.”

“Engaged nurses are associated with best quality outcomes because they are empowered to practice at full scope and they are strong advocates for their patients,” said Frances Cartwright, PhD, RN, AOCN, Chief Nursing Officer and Senior Vice President, The Mount Sinai Hospital/Mount Sinai Queens, and Associate Professor of Medicine, Hematology and Medical Oncology at the Icahn School of Medicine at Mount Sinai. “Engaged nurses feel recognized for their contributions to excellent quality care, and are highly valued by the organization.”

This survey was done in preparation for Mount Sinai Queens’ Magnet reapplication in 2018. Magnet status, administered by the American Nurses Credentialing Center, is granted to less than 8% of hospitals, and demonstrates a commitment to maintaining the most rigorous standards in the provision of nursing care. Mount Sinai Queens earned its first Magnet designation in 2015; The Mount Sinai Hospital received its third consecutive Magnet redesignation at the same time.

“The American Nurses Credentialing Center determines what helps nurses do the best job they can to continue on the path to Magnet designation again and again,” said Elizabeth Ralston, RN, MA, MEd, Director of Nursing Education and Research, Mount Sinai Queens. “Engaged nurses are central to effective, efficient caregiving teams.”

“These exceptional 2016 survey results demonstrate a commitment to an outstanding patient experience and quality of care. Creating a workplace culture that supports best practice is an essential ingredient in recruiting and retaining top nurses,” said Caryn A. Schwab, Executive Director, Mount Sinai Queens. “We’re pleased our nurses feel we’ve created an environment for them to do their best work.”

For more information visit, www.mshq.org, or find Mount Sinai Queens on Twitter, Facebook, and YouTube.

Return to top

Copyright 1999-2018 The Service Advertising Group, Inc. All rights reserved.