2016-05-04 / Front Page

Dial ‘511’ For MTA, Travel Information

By Liz Goff

The Metropolitan Transportation Authority (MTA) and the New York Sate Department of Transportation are reminding city straphangers and all New Yorkers that they can dial 511 for assistance with any MTA-related question.

The MTA compiled 117 separate public phone numbers into the single, easy-to-remember, three-digit number in order to deliver on its commitment to streamline and simplify customer service.

The ‘511’ number connects to the New York State Travel Information line to direct MTA customers through a single portal with an interactive voice response system connecting to customer service and travel information for all MTA agencies. Dial “511” for information on city traffic, public transportation, ferries, ride share, major crossings, airports, Easy Pass, bridges and tunnels, MetroCard, MTA buses, mass transit and travel information for upstate counties.

“The ‘511’ number is an alternative means of obtaining vital information for those who do not have internet access, and for others who are experiencing ‘down-time’ on their internet connection,” an MTA spokesperson said. The public can still access the information online at: www.mta.org.

Services provided by the ‘511’ number are fully funded by the New York State Department of Transportation.                                                 

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