2015-07-15 / Features

Goldfeder: 'What's The 411' On 311 Social Media Account

After receiving an automated response to an inquiry directed at the Twitter account for the city’s 311 information line, Assemblyman Phil Goldfeder (D-Howard Beach) is calling on City Hall to allow New Yorkers to make quality of life complaints directly to the service’s social media profiles.After receiving an automated response to an inquiry directed at the Twitter account for the city’s 311 information line, Assemblyman Phil Goldfeder (D-Howard Beach) is calling on City Hall to allow New Yorkers to make quality of life complaints directly to the service’s social media profiles.After receiving an automated response to an inquiry directed at the Twitter account for the city’s 311 information line, Assemblyman Phil Goldfeder (D-Howard Beach) is calling on City Hall to allow New Yorkers to make quality of life complaints directly to the service’s social media profiles.
“When someone takes the time to reach out to the city for help or information, they deserve more than a canned response,” said Goldfeder. “Social media can serve as a valuable tool in making government more accountable and help make it easy to report the quality of life issues that matter most to our families. It’s time we bring 311 into the 21st century and allow for complaints to be made directly via Facebook and Twitter.”
In a letter to Mayor Bill de Blasio, Goldfeder requested that the city’s 311 government information service use its social media accounts, including Facebook and Twitter, to take citizens’ complaints. Using social media to register complaints could have the effect of streamlining the city service by cutting out the additional step of having to call the 311 phone hotline, Goldfeder wrote. He added that his office regularly receives calls from constituents looking to express concern with various quality of life issues, and that many often criticize 311 for its cumbersome process of lodging complaints by phone.
Goldfeder’s proposal started with his own recent experience with 311. In a “tweet,” or post, to the social media site Twitter on July 5, Goldfeder inquired with both 311 and the Parks Department about weekend beach access and lifeguard coverage on Beach 108th Street in Rockaway. This was in response to reports of beach closures brought to the Assemblyman’s attention in a tweet from a local resident. According to the Twitter conversation, Goldfeder and the resident were directed by @nyc311, the agency’s twitter profile, to call the 311 hotline to report absent lifeguards.
Since assuming office, Goldfeder has maintained an active and engaged presence on social media. Goldfeder regularly communicates with his more than 3,000 followers on Twitter, providing important community information, exchanging ideas and opinions with constituents, and tweeting photos from events. In addition to Twitter, Goldfeder maintains a Facebook fan page, an Instagram account (@philgoldfeder), and YouTube channel under “Phillip Goldfeder.” Goldfeder also has an official website through the State Assembly. For the young Assemblyman, each form of social media is an opportunity to reach families.
“It’s so important to find different ways to inform people about issues in the community and provide the information that families in southern Queens and Rockaway need. For me, being active on social media is just another way of being available to families for any question or concern,” concluded Goldfeder.


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