2007-08-15 / Features

Crystal Window Employees Finish LaG CC Service Course

Crystal Window employee graduates of the LaGuardia Community College customer service course with Crystal President Thomas Chen (standing, far r.), celebrate their successful completion of the course. Joining them are representatives of the college (standing, from far l. to r.): Francine Tompkins, Michele Valdez, Suma Kurien and (standing, third from r.), Elizabeth Riker, course instructor. Crystal Window employee graduates of the LaGuardia Community College customer service course with Crystal President Thomas Chen (standing, far r.), celebrate their successful completion of the course. Joining them are representatives of the college (standing, from far l. to r.): Francine Tompkins, Michele Valdez, Suma Kurien and (standing, third from r.), Elizabeth Riker, course instructor. Thirteen Crystal Window & Door Systems staff members recently completed a course on customer service offered by LaGuardia Community College (LaG CC). Designed by the LaG CC Center for Immigrant Education and Training to assist workers for whom English is a second language, the curriculum focused on telephone skills, sales skills and proper pronunciation.

Many of the program's classes were held at Crystal headquarters after work hours. Other sessions were held at the LaG CC Long Island City campus, utilizing the college's speech lab technology. The students also put in three to four hours each week completing on-line course work. At the conclusion of the program, the Crystal employee students took the National Customer Service Professional Exam to demonstrate their mastery of the skills they practiced.

Steven Yu, a Crystal course graduate, (c.) and Human Resources Manager Isabella Leung, (r.) thank LaGuardia Community College Instructor Elizabeth Riker, (l.). Steven Yu, a Crystal course graduate, (c.) and Human Resources Manager Isabella Leung, (r.) thank LaGuardia Community College Instructor Elizabeth Riker, (l.). A graduation ceremony for the employee students to recognize their accomplishments was held at Crystal's offices on July 23. Crystal President Thomas Chen presented certificates to the graduates and commended them for their professionalism. "I am very proud of these Crystal employees for their dedication to our customers and their desire to provide the very best service," Chen said. Course instructor Elizabeth Riker of LaG CC and other representatives from the college attended and congratulated the students.

"The class at Crystal Windows has been a great example of how companies can benefit through private and public sector partnerships," Michele Valdez, Director of the New York City Sales and Service Training Partnership, who also attended the graduation ceremony, said. "It's a win/win situation- the employees are given the chance to further their education, and the employer gains a more highly skilled workforce."

The program is part of an initiative of the LaG CC Adult and Continuing Education Division. It was made possible by a grant from the United States Department of Labor to the New York City Sales and Service Training Partnership, a consortium of business, government, education and union organizations. Crystal was referred to the program through the New York City Department of Small Business Services Workforce One Career Center in Jamaica.

Crystal Window & Door Systems is one of the top 60 manufacturers of replacement and new construction vinyl and aluminum window and door products and high-end fenestration systems in North America. Crystal offers a full product line, rapid order-to-delivery times, quality workmanship, innovative product features and outstanding value. Crystal operates sales/distribution offices and subsidiaries in Brooklyn, New York; South Plainfield, New Jersey; Allentown, Pennsylvania; Westlake, Ohio; Chicago, Illinois; Boston, Massachusetts, and St. Louis, Missouri. For more information about Crystal and its products, call 718-961- 7300 or visit www.crystalwindows.com.

LaGuardia Community College, located in Long Island City, is part of the City University of New York system. The college offers certificate and honors programs for 31 majors, and enjoys student exchange and transfer programs with many top universities. Undergraduate enrollment is 13,000, with adult education enrollment of an additional 34,000 students. Known as "the world's community college", LaG CC boasts students from more than 160 different countries. The college was named one of 13 "Institutions of Excellence" in the country by the national Policy Center on the First Year of College.

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